


10 Web Marketing Trends for 2010
Where to invest, what to test and which deserve a rest
Allocating your small business marketing budget to maximize return on investment and minimize the risks of a low or negative return can become a lot more unpredictable when your investments involve trends and emerging technologies. Investing in trends requires smart timing and consumer analysis.
You would think that marketing trends would be closely aligned with consumer trends, since effective marketing depends on getting your messages to appear where the highest concentration of qualified eyeballs are focused. That isn't always the case, however, because trend-focused marketers tend to place an inflated value on revolutionary technology and early adoption.
Thankfully, the majority of consumers permanently relocate their attention with much less frequency than marketing bandwagon drivers. Still, missing a trend or sticking with a has-been spells opportunity lost at best and negative returns or loss of market share at worst.
Trend #1: Search Engine Optimization
Advice: Test
Sites with relevant content and credible links will continue to rule the search rankings in the coming year, but 2010 has the potential to reveal a few new standards. As the volume of web content continues to grow, consumers will demand even more relevant and personalized search results. That means search engines will be looking for more relevant and personalized content from publishers and brands. In fact, the search engine algorithms are already beginning to pay more attention to date of publication, geo-location, mobile device browsers, past behavior and social media content.
Don't abandon your current SEO strategy in search of personalization, but make sure you allocate a portion of your budget to testing content, keywords and links that are targeted toward niche audiences. Test keyword and link placement in social media, local content and mobile websites, and make an effort to more frequently refresh some of the content you devote to search engine rankings. Once the search engines have tested these new search targets and revealed some concrete standards, you should be prepared to invest accordingly.
Trend #2: Paid Search
Advice: Invest
Paid search hasn't seen a revolutionary trend since the idea of the long tail was applied to keyword bidding. That's OK, because consumers will still use search engines in 2010 as a primary means of finding products and services to fulfill their needs, and they will still be clicking on relevant ads. Search advertising prices will remain reasonable, and average returns will remain comparably high as larger companies with decreased search marketing budgets continue to allocate resources to lower-cost SEO tactics in hopes of attracting visitors at lower prices. 2010 has the potential for even more downward pressure on price-per-click if Bing can gain enough loyal searchers to attract business away from Google.
You won't exactly feel like you're in the driver's seat when your search marketing placement choices are limited to Google, Microsoft or both, but that doesn't mean you should shy away from investing in the highly qualified leads that paid search is capable of producing for your small business.
Trend #3: E-mail Marketing
Advice: Invest
It isn't hard to justify an investment in e-mail marketing when the cost of sending e-mails is so low. The low cost isn't the only reason to send e-mail, however. Most consumers still consider e-mail to be their primary form of communication, even though there are several alternative ways for consumers to subscribe to periodic content from small businesses.
E-mail marketing will remain highly predictable in 2010 and may even become more powerful as e-mail service providers improve social media integration, search engine access to archived e-mails, auto-responders and new integrated applications. If you don't already use an e-mail service provider, invest in one in 2010. If you already use an e-mail service, invest in your e-mail list and in producing valuable content to nurture leads and attract repeat customers.
The cost of building a permission-based list is likely to stay the same in 2010 as it was in 2009, but more than one-third of consumers changed at least one of their e-mail addresses in 2009--due to job changes or other economic factors. Spend more time and money in 2010 focused on keeping your e-mail list current when those consumers return to work and change e-mail addresses again.
Trend #4: Social Network Marketing
Advice: Test
Social media has one redeeming quality for marketers--lots and lots of eyeballs. That's attractive if you're a major brand, but profitable interaction will continue to be the exception for small businesses in 2010 rather than the rule. A good test of your social network marketing potential is to survey your current customers to see how many of them consider social networking to be a primary form of communication. You should probably experiment with a Facebook fan page and a Twitter page if you find that a meaningful percentage of your current customers indicate an interest in following your business.
Make 2010 your year to test content that attracts repeat and referral business. Your current customers are more likely than total strangers to respond to offers posted on social networks because they already know you and trust you based on their prior purchases.
Trend #5: Blogging
Advice: Let it rest
If you're writing a blog to help with search engine rankings or to inform existing customers, you should continue to test or invest. If you're blogging in an attempt to attract new prospects and convert them to customers, however, 2010 will be a year that exposes the blogosphere's vulnerability to the law of averages. Converting prospects into customers depends on driving visitors to content that maximizes conversions, and that means your conversion rate is only as good as the content on your landing page. If that landing page is your blog and your blog changes frequently, your conversion rate is only as good as your latest blog post.
Instead of blogging to convert your website visitors into customers in 2010, work hard to test and develop great landing page content. When you find something that works, don't change it.
Trend #6: Web Presence
Advice: Invest
If you want people to see the content on your website, it might make sense to advertise the location of your website content by placing ads on other high-traffic websites. Driving visitor traffic to your website isn't the way to go for 2010, however. Instead, you need to spend 2010 driving your website content to the visitor traffic.
The difference stems from the fact that content aggregation websites like YouTube are boosting consumer demand for instant gratification and what I like to call "content nesting." Content nesting allows consumers to browse through content fed to them through a single web page, or nest, so that they don't have to click on links to individual websites all over the World Wide Web, which takes more time--not to mention that the results can be anywhere from unpredictable to shockingly irrelevant.
To take advantage of content nesting in 2010, your website content needs to be nested in as many content aggregation sites as possible. For example, a lot of people search for videos on YouTube. If you have a video on your website and it's not also on YouTube, people on YouTube won't bother searching for your website. To them, YouTube represents the total number of videos available to them on their topic of interest.
Trend #7: Mobile Marketing
Advice: Test
In case you haven't heard, mobile marketing is all about marketing to people through their mobile phones and smart-phone devices. Small businesses haven't had much of an opportunity to engage consumers on mobile devices, but 2010 has the potential to change that.
Demand is increasing dramatically for mobile applications and mobile web-browsing due to wider adoption of devices like the iPhone and the Google Android phone. As more people adopt these phones and features in 2010, look for small-business marketing services to start providing lower-cost mobile marketing solutions like text messaging, mobile e-mail marketing, mobile websites, mobile application development and location-based marketing.
Make 2010 your year to collect mobile preferences from your prospects and customers, and use tools like Google Analytics to see how many people are visiting your website on mobile web browsers. If you find interest in mobile interaction among your customers, begin testing simple mobile marketing campaigns such as sending a few mobile coupons via text or building a mobile micro-site for one of your products.
Trend #8: Podcasting and Online Radio
Advice: Let it rest
Online radio is actually on a bit of a growth trend, but that's just because so-called terrestrial radio is suffering so much that radio advertisers are switching their investments to digital formats. 2010 will be a year of exploration for online broadcasters as they struggle to find and attract loyal audiences. iTunes has long been the leader in podcasting, but there are still no clear leaders in internet radio.
Even if leaders emerge in 2010, internet broadcasters will need to make their media more sharable, more engaging, more trackable and more mobile to attract money from advertisers. If you're looking to attract an audience by broadcasting or advertising on broadcast media, go with online video in 2010 and wait for radio to finish reinventing itself.
Trend #9: Online Video
Advice: Invest
If a picture paints a thousand words, how many words does a 30-second online video paint? Countless buying emotions and memorable brand moments are possible with video. Until recently, spreading your message with video was limited to the television screen. In 2010, watch for video to become more accessible to small businesses through online outlets. Online video is interactive, memorable, widely accessible, cheap to create and highly shareable. There's also a lot of investment happening around video, which is sure to create even more low-cost opportunities for small businesses to participate in video promotions in 2010.
Video presents a great opportunity for small-business marketing, but don't think of video as a replacement for text. As powerful as video can be, it can be more cumbersome than text because you can't scan a video as quickly as you can scan a page of headlines, links and text to quickly find the exact information you need. Use your investments to find the right balance for your customers.
Trend #10: Coupons, Discounts and Savings
Advice: Test
OK, this one isn't entirely an internet marketing trend, but it's important enough to mention because of the economy. 2009 was another tough year for retailers, and consumers are so accustomed to shopping for deals that they might begin to expect the plethora of deep discounts currently available to continue forever. If you're engaged in heavy discounting to attract sales and survive the economic downturn, you'll need to spend 2010 slowly weaning your customers off your lower prices, assuming that the economy recovers. Resetting expectations won't be easy, so try swapping discounts for special privileges like loyalty discounts, free upgrades and other offers that won't lock you in to price comparisons.
Internet marketing trends develop quickly, so expect many new and exciting trends to emerge in 2010. Don't be too quick to jump on new bandwagons because consumers move more slowly than marketers and technology. Stay focused on attracting repeat business, deepening your customer relationships and solving problems for people. Those are the trends that never fail small businesses.
With the growth of information on the internet has growth the amount of time people spend on it, which has in turn generated a new market for internet advertising. Some of the wealthiest companies in the world have made sure that they get a piece of the internet marketing pie, and for a good reason.
As a company looking for advertising opportunities to a specific market, internet advertising offers some targeting methods that insure that those who see your ads are the ones most likely to buy. Programs like Google's AdWords and AdSense match up advertisers with content that their target market peruses regularly. Forget the costly machine-gun strategy of newspaper advertisements, internet advertising is targeted!
It's impossible to get a good idea of how many people see advertising through traditional means. Tracking the reach of newspaper and television advertisments is difficult. However, internet advertising allows the advertiser to track the number of impressions an ad gets (how many people see it), and how many visits their business web site gets from particular ads, making it easy to see what kind of conversion rates internet advertisements are getting.
If you have a limited budget, internet advertising can be much more in reach than traditional methods. A small yellow-page ad can cost several hundred rand. However, you can bid for advertisements on Google and Overture on a performance basis. That means that you only get charged when visitors click on the advertisement, and bidding starts at a nickle or dime a pop.
Because of the targeted nature of internet advertising and the ability to track the effectiveness of ads, conversion rates from internet advertising is typically much better than traditional mediums.
One more benefit is that, since the internet spans the globe, pockets of your target market scattered around the world can all be targetted at once, rather than trying to find different publications, radio stations and television stations that cater to a particular geographical area.
On the whole, internet advertising can be a great way to get the word out there about your service or product in a cost-effective, efficient way.
Although now-a-days creating a website is an integral part of every business model, just making a website according to what you think looks good and what you like is hardly a smart and creative idea.
It is very important to note that a well designed website can lead to online success but a badly designed website can have adverse effect on your reputation and hamper the potential growth of your business.
The chief reason why so many businesses fail to tap the potential of internet is due to the fact that although their products/services are better than their competitors, their website does not reflect the same, thus turning away potential clients and damaging the repute of the company.
When designing a website it is very important for you to understand that your on-line success depends on your website and if it is poorly designed the potential clients will not waste anytime in pressing the back button. So it is very important for you to have a professional web designing company handle the job of designing your website because they have the adequate knowledge and know-how to help you create a website the can cater to the needs of your target audience.
Apart from designing your website, professional web designing companies also offer various other services like web hosting, Search Engine Marketing and website copywriting and take care of your other web related needs. This can help enhance the visibility of your website and help you attract potential clients and lead to online success by building a unique brand for your products and services.
Although a professional website designing company can garner to a lot of your website related needs and offer a variety of services for improving your online business, website designing has many other crucial aspects that require an active participation on your part as well.
The most important thing for you to find out before going on with your website is to have clearly defined goals as to what you wish to achieve with your website and having a clear idea about your targeted audience is very significant. This requires lot of efforts and in depth research on your part as it will be of no use having a website which fails to grab the attention of your potential clients. It is also very important to highlight on your website what makes you different from others who offer similar services and also why should a client choose to work with you instead of your competitors. In other words it is very important that you identify your unique selling point and highlight it on your website. It is very important that a person visiting your website knows what makes you different from your competitors and other similar companies.
A professionally designed website can go long way in not only increasing the growth of your online business but also helping you build a brand image and enhancing your repute. A well designed website puts the right impression on your clients and helps you build a long term brand image for yourself and your company.
Although it is widely believed that putting up a website and having a Search Engine Optimization company (SEO) do the rest can lead to instant online success, it is hardly the truth. A SEO company may improve your search engine ranking enhance traffic to your site but it cannot guarantee that a person who clicks on your website stays on it. It cannot convert a visitor into clients, this can only be done by a professionally designed website.
If your website does not appeal to the visitors than no matter how much money you spend on optimization of your site, it will give you no return if it is poorly designed but as a consequence it might hamper your brand image and damage long term reputation of the company.
Thus hiring a professional web site design company is worth its cost and can go a long way in enhancing your online success and developing a brand for your company.
So although the web provides unlimited opportunities for success and different avenues for developing your business, it also takes a lot of efforts and thinking on your part before you create a website and take a plunge into the world of web.
Inside Google’s design process (Business Week)
While many eyes are trained on Mountain View for the official release of the new G1/Android phone from Google and T-Mobile, I got an insight into Google’s design process from the company’s VP of Product Management, SundarPichai, and Group Product Manager, Brian Rakowski. These two spearheaded the launch of Chrome, a browser I’m truthfully still getting used to, but whose design certainly adheres to the company’s overarching philosophy of superficial simplicity disguising sophisticated functionality (for an indepth look at Chrome’s development, check out this really fine Wired article by Steven Levy.)
A problem that has beset engineering and technology-driven companies in the past is the disconnect between its various departments. Engineers dictated what should be done thanks to what could be done, technologically speaking. They then handed the ideas over to designers who were charged with making sense of it all. The disconnect often resulted in poor products, annoyed engineers and frustrated designers (and, ultimately, often, displeased CEOs.)
Clearly, Google is also rooted in engineering, but in its case neither technology nor aesthetics has a superior role. Instead, engineers are as invested in the design as in the functionality. As Rakowsi put it: “It’s an integrated approach where engineers are responsible from start to finish.” Such continuity ensures that aesthetics and functionality are one and the same. I’ve written before that sometimes the results aren’t as visually sophisticated as they could be, and some designers might feel that they’ve been left out of the equation altogether, but the logic of the approach is hard to reproach.
“Design is integral to everything we do,” said Pichai firmly. “We don’t say ‘here’s a feature, here’s a spec, now go and build it.’ We design it, we build a prototype and we make it real… Every pixel in Chrome represents countless discussions and people agonizing over the right decision.”
Of course, that agony is balanced by Google's obsession with data analysis, which is harnessed for the design approval process too. "A lot of our design is opinion driven but we do usability testing to make sure what we're doing is well received," said Pichai. "We don't go with something just because someone feels strongly about it, if the data says people aren't clicking on it."
By way of example, the pair pointed to the download manager toolbar, which caused them real problems and which required many trips back to the drawing board. The issue: How to resolve the tension between a single user's different requirements. Should the toolbar interrupt, to alert a user that the file is all present and correct? Or should it sit quietly in the background? Given that at various times, a user might prefer either result, the design solution wasn't initially clear. "We couldn't get it 90% right," remembers Rakowski. "The design needed to be flexible enough to support all of the potential different uses."
Their answer took on board complaints/feedback/suggestions from early users and was both simple and radical. Now, a large arrow briefly points to the downloaded file at the bottom left of the browser screen. It's there when needed, you know it's there, but it doesn't interrupt your work flow. It's an elegant solution -- that works.
Chrome isn't perfect, but Pichai and Rakowski are probably more aware of that than most. Even now they're working on adding new functionality, such as autofill, as well as on versions for Linux and Apple (those should come "early next year," they say.) But that's the thing about an evolutionary design process: the best is always yet to come.